Reservation clerk (m/f/d)

  • MOXY Cologne Mühlheim
  • Fulltime
  • Published: 2025-06-23
Reservation clerk (m/f/d), 1. imageReservation clerk (m/f/d), 2. imageReservation clerk (m/f/d), 3. image

Welcome to The Chocolate on the Pillow Group!


We are one of the leading hotel operators in the DACH region with a portfolio of over 20 hotels, which is continuously growing. With more than 700 employees, our group operates hotels under the in-house brands "GHOTEL hotel & living" and "nestor," as well as other properties under the brands of international hotel operators such as Accor (Mercure, Novotel, ibis Styles, ibis, ibis budget, TRIBE, the hoxton), Marriott (Moxy by Marriott, Four Points Flex by Sheraton), and Intercontinental (Holiday Inn, Holiday Inn Express).
We are passionate hoteliers and dedicated hosts. Every day, we work together to embody and convey hospitality in all its facets. We believe in the magic of small things! Our drive is to make things truly great for others through our personality, warmth, sense of responsibility, and initiative. We think ahead and let our guests, teams, and business partners know that we have already taken care of everything. We are looking for people who share this mindset and want to carry it forward.
The Moxy Köln Mülheim features 222 air-conditioned rooms spread across six floors, showcasing the typical Moxy industrial-style design and offering Wi-Fi. The hotel provides two event rooms, a fitness room, and the hotel bar "The Now-Lounge & Bar" with seating in the hotel's courtyard. It is located approximately 7 km from Cologne's main train station, the city center, and the exhibition grounds.

What awaits you!

What awaits you!


  • Conducting check-in/check-out
  • Organizational and administrative tasks in both the front and back office areas
  • Handling reservations
  • Preparing offers and confirmations
  • Assisting conference and banquet guests
  • Supporting the breakfast crew during peak times or absences
  • Attending to guests at the bar and in the lobby

What you bring with you!

What you bring with you!


  • Trained hotel specialist or completed training in the hospitality industry
  • Professional experience in the hospitality industry
  • Proficient in MS Office
  • Flexible and service-oriented
  • Team-oriented, independent, and responsible
  • Solution-oriented and quality-conscious

What we offer you!

What we offer you!


  • Family-like working atmosphere
  • Flat hierarchies and short decision-making paths – hands-on mentality
  • Regulated working hours (electronic time tracking)
  • Option for location transfer upon request
  • Individual onboarding phase
  • Excellent promotion and development opportunities
  • In-house training
  • Attractive employee discounts in COTP hotels and other Marriott hotels
  • Employee meals
  • Payment according to tariff and corresponding special payments
  • Sunday and holiday bonuses
  • Subsidy for capital-forming benefits
  • Subsidy for company pension schemes
  • INCENT employee benefits program
  • Pluxee employee card (up to €50.00 monthly tax-free)

We look forward to your meaningful application through this portal.


Your contact persons for further questions:
  • Frau Amira Becker
  • Assistant Captain

Editorially recommended external content

I agree that external content is displayed to me. This means that personal data is transmitted to third-party platforms. Muster has no influence on this. You can read more about this in our privacy policy. You can deactivate the display at any time.