Shiftleader Reception & Reservation (m/f/d)
- Ibis Styles Pforzheim
- Fulltime
- Published: 2025-03-24
Welcome to The Chocolate on the Pillow Group!
We are one of the leading hotel operators in the DACH region with a portfolio of over 20 hotels, which is continuously growing. With more than 700 employees, our group operates hotels under the in-house brands "GHOTEL hotel & living" and "nestor," as well as other properties under the brands of international hotel operators such as Accor (Mercure, Novotel, ibis Styles, ibis, ibis budget, TRIBE, the hoxton), Marriott (Moxy by Marriott, Four Points Flex by Sheraton), and Intercontinental (Holiday Inn, Holiday Inn Express).
We are passionate hoteliers and dedicated hosts. Every day, we work together to embody and convey hospitality in all its facets. We believe in the magic of small things! Our drive is to make things truly great for others through our personality, warmth, sense of responsibility, and initiative. We think ahead and let our guests, teams, and business partners know that we have already taken care of everything. We are looking for people who share this mindset and want to carry it forward.
Our modern ibis Styles Pforzheim features 122 stylish rooms and is located in close proximity to many popular attractions.
"Welcome to the jewelry city and gold metropolis of Pforzheim!"
What awaits you!
What awaits you!
- Sale and allocation of rooms
- Administrative tasks such as creating outgoing invoices, checking commission invoices, maintaining guest files, and master data
- Preparation of group arrivals
- General support in the Front Office team
- Receiving and processing reservations as well as attending to regional, national, and international key customers and guests over the phone
- Managing reservation systems to ensure optimal occupancy
- Creating internal statistics and reservation reports
- Yield and revenue activities
- Operating the hotel software Protel
- Supporting management with budgeting
- Conducting check-in/check-out
- Organizational and administrative tasks in both the front and back-office areas
- Preparing offers and confirmations
What you bring!
What you bring!
- Trained hotel specialist or completed training in the hospitality industry
- Professional experience in hotel reservations
- Proficient in MS Office and Protel
- Flexible and service-oriented
- Team-oriented, independent, and responsible
- Solution-oriented and quality-conscious
What we offer you!
What we offer you!
- Family-like working atmosphere
- Flat hierarchies and short decision-making paths – hands-on mentality
- Regulated working hours (electronic time tracking)
- Option for location transfer upon request
- Individual onboarding phase
- Excellent promotion and development opportunities
- In-house training
- Attractive employee discounts in COTP hotels and other Accor hotels
- Employee meals
- Payment according to tariff and corresponding special payments
- Sunday and holiday bonuses
- Subsidy for capital-forming benefits
- Subsidy for company pension schemes
- INCENT employee benefits program
- Pluxee employee card (up to €50.00 monthly tax-free)
We look forward to your meaningful application through this portal.
Your contact persons for further questions:
- Frau Julia Maier
- General Manager
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